Support

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Live Chat

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Available 9 AM - 5 PM ET, Monday-Friday

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Email Support

Send us a detailed message

support@counseltech.ai

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Phone Support

Talk to a specialist (Pro & Enterprise)

(555) 123-4567

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Frequently asked questions

How quickly will I get a response?

Email and chat support typically respond within 2 hours during business hours. Pro and Enterprise customers get priority support with 30-minute response times.

Do you offer phone support?

Yes! Phone support is available for Pro and Enterprise plan customers. Starter plan customers can upgrade anytime to access phone support.

Can you help with initial setup?

Absolutely. All new customers get a free onboarding call to help configure your intake forms, AI settings, and integrations. Enterprise customers get dedicated implementation support.

Where can I find API documentation?

Full API documentation is available at docs.counseltech.ai. You'll need an API key, which is available on Pro and Enterprise plans.

Do you offer training for my team?

Yes! We offer live training sessions for Pro and Enterprise customers. We also have a growing library of video tutorials available to all users.

Still have questions?

Our team is here to help. Get in touch and we'll respond quickly.

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